Reaching The Person Who Makes the Decision
Selling success is all about the ability to meet the right person at the right time and get their full attention. In business-to-business sales the best chance, and often the only chance, of reaching the single individual who makes the decision about your product or service is on the phone. No other tool has the reach and response rate as marketing on the phone.
A Face to Face Meeting Is An Enormous Advantage
In spite of digital devices such as, voice-mail, e-mail, conference calling, and video conferencing, there is no substitute for a face-to-face meeting. It is the human element that generates the rapport, and develops the trust and personal relationships that businesses thrive on. Conversational style, intonations, mannerisms, gestures, common interests and a hand-shake are irreplaceable when it comes to closing a deal. Face-to-face contact gives you the highest probability of success.
Overcoming The Hurdles
Making an initial contact and gaining access is an enormous challenge. Time is an executive’s most valuable asset. Traveling is one of his most time consuming activities and when he’s back in the office he’s consumed with meetings and paper work until he’s preparing for another trip. Also, his secretary serves as his gatekeeper, and screens all his calls. So, in spite of these barriers, what’s the best way to reach a decision-maker for a 15 second conversation that can lead to a meeting with you? It’s on the phone! … which is the fastest, most direct and least costly option to reach him!
The Challenge
The success of an appointment-setting program ultimately depends on the training, skill and experience of the person doing the calling. It takes endurance, perseverance and discipline to keep going after hundreds of calls to finally reach the prospect who is ready to say "yes" to an appointment.
What is said in the first 15 seconds of the conversation determines if you are given the opportunity to talk further . . . and what you say . . . or what you ask, in the nest three minutes, dictates if you’ve generated enough interest to schedule an appointment. It’s the ability to develop instant rapport and quickly adapt to the pattern and style of whom ever you are speaking with . . . a conversational rhythm that engages the prospect and develops an interest in the value of your product or service.
Finding the Leads Meeting Your Criteria
If you’re not calling to your targeted markets you’re wasting your time. If the right people are not listening there’s no point in talking. Narrowing the search from a list of thousands of businesses to those that meet your criteria is essential to save time and money. The criteria you set should be based on one or more of the following relevant factors: the industry type, the location, the sales volume, the number of employees, the executive function and the age of the business. They should be tested before embarking on a full-scale calling program.
Maintaining The Follow-up Regimen
Since most of the time consumed on the phone is an attempt to locate prospects, it is essential that detailed information be recorded for each call. In business to business marketing you can expect to reach only about 10 prospects for every 100 calls (10%) on your first attempt. Therefore, record keeping becomes a very important ingredient of the process. In preparation for future calls, the information should include dates, times, web sites, cell numbers, email addresses, references and secretary contacts.
Consider engaging a reputable appointment setting service who have the skilled professionals and are located in the United States. By outsourcing this function it will give you more time to concentrate on your core business.
" Spend more time with qualified prospects and less time trying to find them."
http://www.adamarketingconsultants.com
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